Prepare for your visit

If this is the first time you are visiting us, you might want to know what to expect when you arrive at the Museum and how accessible it is. This page provides information to help you prepare for your visit.

Plan your visit

To avoid overcrowding, we have also looked at what days and times are the most visited. Generally, Our recommandation is to avoid the morning, instead come during the afternoon or evening, a time when it’s less crowded at the museum. The museum is open until 22.00 everyday and after 16.00 the number of visitors are generally lower.

Service area – picnic, lockers and toilets

There is a picnic area where you can eat your lunch in a pleasant environment. The picnic area also has microwave ovens and a coffee machine, should you like to buy freshly brewed coffee.

There are also toilets and lockers, where you can store your coats and large bags. You will find the new service areas directly to the left of the entrance.

Toilets are available on all floors. RWC is available in the service area, in the restaurant and in the MegaMind exhibition.

For those who like things a little quieter

If you would prefer to visit the Museum when things are a bit quieter, weekdays after 14.00 are usually a good time. Weekends and school holidays are generally more crowded, but if you want to visit then anyway, we suggest you get here after 14.00. We are open until 17.00.

There is a family room in MegaMind. It is open for changing babies’ nappies and for feeding. But also for anyone who just wants a quiet break.

In MegaMind, you can access all texts with icon support (which provides a shorter text with the most important information).

For the rollers

Are you going to come to the Museum with a stroller, rollator or wheelchair? There are wide ramps with 2.5 degree gradient and a lift for electric wheelchairs at the main entrance. Inside the building there are lifts between all floors.

Wheelchair accessible WCs and baby changing tables are located close to the main entrance (3.2 x 2.2 metres), the Restaurant (3.3 x 2.2 metres) and in MegaMind’s entrance hall (3.4 x 2.4 metres).

We have a limited number of pushchairs/strollers, baby carriers and wheelchairs that you can borrow. Talk to the staff at the Information Desk.

Parking for visitors with special permits

Outside the museum’s main entrance, there are three parking spaces available for visitors with special parking permits.

Good to know if you have impaired vision

• A personal assistant can go with you free of charge (please show a personal assistant registration card).
• Guide (seeing eye) dogs are welcome at the Museum.
• There are handrails on all internal staircases.
• Stairs are marked on the top and bottom steps.
• Contact the Information Desk if you would like to borrow gloves in order to touch the exhibits.
• You can also borrow torches and magnifying glasses from the Information Desk.
• In MegaMind, text-to-speech is available for all texts.
• All texts in MegaMind are available in ways adapted for the vision-impaired (larger font with higher contrast, text-to-speech and easy audio navigation).

Good to know if you have impaired hearing

• Hearing dogs are welcome at the Museum.
• A hearing aid induction loop (audio loop) is installed in the Auditorium.
• In MegaMind, you can access all texts interpreted in sign language.

Good to know if you have allergies

• Guide (seeing eye) dogs and hearing dogs are welcome at the Museum, but no other animals are allowed.
• The soap used in all toilets is free of perfumes and allergy friendly.
• Smoking is only permitted in the Restaurant’s outdoor eating area.
• The Restaurant contains living plants, and on special occasions, living plants may also be found in other parts of the Museum.
• When we build new exhibitions, there may at times be dust and strong odours in the air.
• Contact the Information Desk if you would like to know the current status of construction works for new exhibitions and living plants in the Museum before your visit.